Terms of Service
Welcome to TradeSkillGoUp. By accessing or using our website and services, you agree to comply with and be bound by these Terms of Service. Please read them carefully as they govern your use of our trading education programs.
1. Acceptance of Terms: Your enrollment in any of our programs signifies that you accept these terms in full. If you do not agree with any part of these terms, you must not use our services.
2. Program Offerings: TradeSkillGoUp provides a variety of trading education programs designed to enhance your trading skills. We reserve the right to modify or discontinue any program without prior notice.
3. User Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Payment Terms: Fees for our programs are clearly outlined on our website. Payments must be completed prior to accessing the course materials. All transactions are processed securely.
5. Intellectual Property: All content provided within our programs, including but not limited to text, graphics, and software, is the intellectual property of TradeSkillGoUp and is protected by copyright laws. You may not reproduce, distribute, or modify any content without prior written consent.
6. Limitation of Liability: TradeSkillGoUp will not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount paid by you for the program.
7. Termination: We reserve the right to terminate your access to our services if you violate these Terms of Service. In such cases, no refunds will be issued for any fees paid.
8. Governing Law: These Terms of Service shall be governed by the laws of Switzerland. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Genève.
9. Changes to Terms: TradeSkillGoUp may revise these Terms of Service at any time. We will notify you of any changes by updating the date at the top of this page. Continued use of our services after changes signifies your acceptance of the new terms.
10. Contact Information: For any questions regarding these Terms of Service, please contact us at events@tradeskillgoup.com or call us at +41 22 748 95 11. Our office is located at Av. de la Paix 17, 1202 Genève, Switzerland.
Terms of Return
At TradeSkillGoUp, we are committed to providing high-quality trading education programs. We understand that sometimes a program may not meet your expectations. Therefore, we have established a clear and fair return policy to ensure your satisfaction.
Our return policy applies to all educational programs purchased directly from our website. If you are not entirely satisfied with your purchase, you may request a return within 30 days of enrollment. We believe this timeframe gives you sufficient opportunity to evaluate our programs thoroughly.
To initiate a return, please contact our customer support team via email at events@tradeskillgoup.com or by calling us at +41 22 748 95 11 . Our team will guide you through the return process and address any concerns you may have.
Upon receiving your return request, we will review your eligibility based on our return policy. Please note that only purchases made directly from TradeSkillGoUp are eligible for a return. Programs purchased from third-party vendors are subject to their respective return policies.
After your return is approved, you will receive a confirmation email with instructions on how to return your materials. Depending on the nature of the program, you may be required to provide feedback or participate in a brief survey to help us improve our offerings.
Refunds will be processed within 14 business days of receiving your returned materials. Please note that refunds may take additional time to appear on your payment method due to processing times of your bank or credit card provider.
TradeSkillGoUp reserves the right to refuse a return if the program has been accessed in a manner that violates our terms of service or if it is determined that the request is fraudulent.
We encourage you to read through the program descriptions and reviews before making a purchase to ensure it aligns with your trading education goals. Our team is also available for any pre-purchase inquiries to help you select the best program for your needs.
For any further questions regarding our return policy, please do not hesitate to reach out to us. We are here to assist you and ensure that your experience with TradeSkillGoUp is both fulfilling and educational.
Thank you for choosing TradeSkillGoUp for your trading education needs. We value your trust and strive to provide you with the best learning experience possible.